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Through The Sidedoor
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What is "Through the Sidedoor"?
A portal to a carefully curated collection of to-the-trade pieces shipped directly from the manufacturer to you. Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e., interior designers) at wholesale and then resold to their clients at a markup. However, we are thrilled to offer trade furniture and décor on our website to anyone, not just clients!
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Who is Sidedoor
SideDoor is our partner that secures your order and handles our logistics and customer service. They are fantastic! We partner with them for our shop, but we also use SideDoor to fulfill orders for client projects based on their design.
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Our Return / Cancellation Policy
We cannot take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless the product(s) are damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, contact Side Door within 48 hours and the Side Door team will handle the issue and arrange repair or replacement as appropriate for the issue. Contact SideDoor at info@onsidedoor.com and copy chris@Chrishainsinteriordesign.com on the email.
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Tracking Orders
You will receive an e-mail communication from SideDoor regarding the progress of your order and when your pieces will ship. WE recommend you create a customer profile during the purchasing process, so you can log-in and check your order status. If you check out as a guest, you will be unable to log-in and check your order status. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
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To Your Door / Threshold
Vs
White-Glove Delivery
'To Your Door / Threshold'
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Please instruct the delivery personnel whether you want your delivery placed immediately inside your home or on your doorstep. Threshold delivery does not include placing products in specific rooms, assembly, or removing the original packaging.
“White Glove'
If you require or prefer “White Glove” delivery, it will be available as an option at checkout for an additional charge. “White Glove” delivery includes packaging removal, light assembly, and placement. We recommend White Glove service for any large furniture items.
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SUPPORT…Sizes, Colors, or Alternatives Available?
Yes! Please email us at chris@chrishainsinteriordesign.com if you are looking for an item not found in one of our collections or need a different size. Please consider my DESIGNER BY YOUR SIDE service as an option if you need help sourcing furniture or accessories for a whole room refresh.
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A Little Help
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What is “A Little Help”
Do you need help sourcing new furniture or accessories for a room refresh? If all you need is “A little help,” this is the perfect option. We will shop at your favorite retail stores, such as Pottery Barn, Target, West Elm, etc., all for a flat fee of $650.00
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Consultation
Meet for 2-3 hours to discuss your desired design style, timeline, and budget and take measurements.
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The List
A detailed shopping list will be created for you, which you can purchase at your leisure. We will not be held responsible for any issues or returns with any items you buy on your own. However, if you are too busy to proceed with the purchasing and decide you want us to procure all pieces, an additional fee of 20% will be added to the total cost of items purchased.
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Install Option
You’re almost there, but you still need A LITTLE MORE HELP with installation; we can install and style the entire space with all the items we have purchased for an additional 15% of the total shopping list.